Cancellation & Refund Policy

You may request cancellation at any time by any of the following:

• Phone: 419-460-9052
• Text message: 419-460-9052
• Email: contactus@ohiocleanbins.com
• Written notice to Switchin Lanez

Cancellation stops all future membership renewals.

If you cancel at least 3 calendar days before your first scheduled service, you may receive a full refund of your prepaid membership payment.

After service has begun, you may request cancellation and may be eligible for a partial refund for unused services if Switchin Lanez receives your cancellation request at least 3 calendar days before your next scheduled service.

Any completed service is non-refundable except where otherwise required by law. Cancelling your membership does not automatically create a refund for services that have already been completed.

A reasonable rescheduling or delay of service (for example, due to weather, holidays, or hauler schedule changes) is not a cancellation of your membership. See the Terms & Conditions for details on service interruptions.

A service that could not be completed because access was not provided (for example, a blocked, missing, or inaccessible bin) is not automatically refundable. Please keep your bins accessible on your scheduled service date.

For any cancellation or refund question, contact Switchin Lanez at contactus@ohiocleanbins.com or 419-460-9052.